Frequently asked questions
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How far in advance should I book?+
Airport and cruise transfers should be booked at least 12 hours in advance to guarantee availability. For chauffeur services and large groups we recommend 48 hours' notice, though we accept last-minute bookings 24/7 subject to availability.
Is the price I'm quoted the final price?+
Yes. Every S24 Travel quote is a fixed, all-inclusive price. There are no surge fees, no card fees and no surprises on arrival — even if traffic is heavy.
What happens if my flight is delayed?+
We monitor your flight in real time using the flight number you provide. Your pickup is automatically adjusted to your new landing time at no extra charge, and you get 60 minutes of free waiting after landing.
Where will my chauffeur meet me?+
For airport pickups your chauffeur will meet you in the arrivals hall with a personalised name board, just past customs. For all other pickups they'll wait at the address you provided.
Can I make changes to my booking?+
Yes. Bookings can be amended free of charge up to 4 hours before your scheduled pickup. Contact us via WhatsApp or email and we'll handle the change immediately.
What is your cancellation policy?+
Cancellations made more than 24 hours before pickup receive a full refund. Cancellations within 24 hours are charged at 50% of the booking value; no-shows are charged in full.
Do you carry baby and child seats?+
Yes. We can supply rear-facing infant seats, forward-facing child seats and booster seats free of charge — just request them in the special requests field when booking.
Do you operate outside Doncaster?+
Yes. We pick up from anywhere in the UK and travel to anywhere in the UK or mainland Europe (via Eurotunnel or ferry).